Terms & Conditions

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Here “Company, We, Us” refers to Capture Cams or the Owner & Team Management of Capture Cams. And “Borrower, Customer” refers to the customer. And “Goods, Equipment’s, Products” refers to the products which are owned by the company.

  • Scrutiny and usage of personal information:

    1. Item will be given on rent only after scrutiny (study & verification) of borrower. Borrower will be asked to provide identification details & asked to submit the Original documents for security purpose.

    2. It will be the company’s decision to provide the cameras or equipment to the borrower which depends on verification. In few cases, company may not give the equipment when they don’t believe that the particular borrower is honest with them.

  • Documents submitting:

  1. Customer need to submit the original documents for the company’s security purpose only. And documents will be returned to the customer, once after the customer return equipment to the company without any damage/loss/issue.

  2. Without documents, company may or may not provide the equipment on rent to the customer.

  3. Information in the documents will not be shared with anyone. Privacy will be guaranteed.

  4. Documents cannot be returned to the customer if they maintain any pending balance amount of the rental charges.

  5. Company never misuses the customer’s documents and details in any case until and unless any fraud is being done by the customer.

 

 

  • Life ban for misuse: Submission of incorrect personal information, a personal history of abusing our system, incorrect usage of our equipment, etc could lead to a life-ban from any and all of the services provided by CAPTURE CAMS.

 

  • Checking equipment’s:

  1. Customer need to check each and every equipment, accessories, bags, etc while they collect from the company. Later no excuses will be accepted if there is any issue with the equipment on working condition or equipment missing, once after collecting from the company.

  2. Please ask the company if you need anything more from the equipment. It is the customer’s responsibility to ask whatever the equipment they need, company is not responsible if anything is not given which is not asked by the customer.

 

  • Borrower's responsibility:

  1. It will be Customer’s full responsibility to return items in same condition. Damage or loss of equipment during the rental period is entirely the borrower's responsibility once the equipment is received. Please check the equipment properly when you receive it.

  2. Goods/Equipment lying in your premises, shooting location or any other place shall be at your risk & responsibility. For goods / equipment being taken outstation the goods/equipment shall be your responsibility the moment the goods/equipment leaves our premises.

 

  • Equipment loss: 

  1. In the event of loss of equipment, customer agrees to pay the full replacement cost of the equipment to CAPTURE CAMS.

  2. If the item is out of stock or unavailable, CAPTURE CAMS has the right to levy an appropriate charge.

 

  • Equipment damage:

  1. Once after hiring the equipment, If there is any event of damage to equipment, customer agrees to pay total repair costs as incurred at a service centre. Bills for the repair will be provided.

  2. Customer needs to pay the repair charges within 24 hours of the estimated bill amount given by the service centre.

  3. Customer needs to pay each day rental charges of the damaged equipment which is given to repair until the equipment is returned after repairing is done. Regular rental charges mentioned in the website will be charged for that.

  4. Water, sand, fire induced damages and those arising out of negligence on the part of the customer are ALWAYS borne by customer.

  5. If the item is damaged beyond repair, the item will have to be replaced. Alternatively, a replacement value (present market sale price) as assessed by the company will be charged.

  6. We shall not be liable for any claim for any damages to any of your material being used in conjunction with our equipment.

 

  • Missing or damaged accessories: If any accessory that was provided with the equipment is missing or damaged, the accessory has to be replaced (new only) by the customer. Else we will charge you the price of a new accessory plus a 10% of cost as fine. If the accessory is not available, it is the discretion of CAPTURE CAMS to levy an appropriate fine.

 

  • Loss due to failure of equipment: In spite of our best efforts to maintain equipment in excellent condition, it is entirely possible that the rented equipment could fail. In such situations, we accept no responsibility whatsoever for any loss you may incur.

 

  • Usage: All items listed here are for normal use only. Usage under extreme conditions is prohibited!

 

  • Payment:

  1. Customer needs to pay the total rental charges of the hired equipment while collecting time only.

  2. In few cases customer is allowed to pay partial amount of rental charges while collecting, and remaining amount while returning the equipment. But this will be decided by the company only. Also, in such cases, minimum 70% to be cleared at first and rest 30% to be cleared while return of the equipment’s.

  3. Maintaining pending balance of total rental charges while collecting the equipment’s is not accepted by the company.

  4. Delayed payments will be charged 3% extra per month from the date of collecting the equipment’s.

 

 

  • Co-operating to staff:

  1. Please co-operate to our staff while collecting the equipment. Staff is not responsible for anything for which customer is assumed by himself/herself.

  2. To avoid mis understandings and to maintain good customer relationship, please ask everything you wants to know while collecting the equipment only. Or check terms and conditions of the company. Company is not responsible for something which customer didn’t notice or didn’t know.

  3. Company is not responsible to tell each and everything to the customer. It is the customer’s responsibility to check and know terms and conditions of the company.

 

 

  • Advance booking of the Equipment’s:

  1. If customer wants to book some equipment’s for some date, then customer need to check the availability by contacting the company. Booking can be done through online payment services like Bank transfer, UPI and cash by visiting our office.

  2. If the equipment is available for the preferred date, then customer need to pay advance payment of 50% of the rental charges to the company, to book the equipment. And balance 50% amount of the rental charges need to be paid by the collecting while collecting the equipment only, but not while the return of the equipment.

  3. Booking will be confirmed only if the customer makes the advance payment. And equipment will be blocked after receiving advance payment.

  4. For the customers, who didn’t pay advance payment and wants to block the equipment for their preferred date, it will be not considered as booking. Company will not block the equipment in such cases, but we may provide the equipment to the such customers if there is availability of the equipment they ask.

  5. When there are no bookings, then first coming client will be preferred by the company. Customer need to understand that many people will contact the company for equipment’s.

  6. Booked equipment must collect within 3 hours of the booking time & date, else company may take other bookings from the customers and not responsible for the previous booking.

  7. Rental period will be counted from the time of booking but not from the time of collecting the equipment for those who book the equipment.

  8. In few cases, if any customer booked some equipment for some date and the previous customer who took the same equipment didn’t return on time, then company will try to arrange the equipment as soon as possible, so the new customer needs to understand the situation and wait for some time. In such cases, new customer may get extra time to return the equipment which will be calculated by the company.

  9. If the previous customer fails to return the equipment or extend it, then company will refund the advance amount to the new customer who booked the same equipment and also company is not responsible for such cases. This will be happened only in extreme situations.

 

 

  • Refund, Re-Scheduling & Cancellation:

  1. If a customer takes the equipment’s for multiple days and returns before the return period of the hired equipment, then refund will not be given to the customer by the company for those remaining days.

  2. If a customer cancels a booking, then company is not responsible for that and no refund will be given for the cancellation.

  3. Once a booking is confirmed, customer is not allowed to the re-schedule the booking date.

 

  • Extension:

  1. A customer is allowed to extend the rental period of the equipment for only 1 day maximum.

  2. Customer need to inform the company about his extension of rental period at least before 6-8 hours of return time.

  3. If a customer extends the rental period without informing the company or if the company doesn’t agree for the extension, then the customer should pay the twice the charges of the particular hired equipment per day. And also need to return within a day.

  4. In few cases, if the company have a booking for the same equipment and previous customer want to extend the rental period, then company shall not agree for the extension and previous customer need to the return it on time without fail.

 

  • Rental Charges & Invoice:

  1. Rental charges of all the products are mentioned on the website, but few rental charges of some equipment’s, accessories are not mentioned. Please ask the rental charges of each product clearly.

  2. Rental charges which are mentioned in the website are most commonly charged prices of the equipment’s. But the rental charges may change according to the busy days & season due to demand of the equipment’s.

  3. Rental charges of each product will be calculated as per day for the timings to which, that particular equipment will be given. For timings please visit “How-to-rent” page in the website. Timings of each range of products will be different.

  4. The rental charges of each product mentioned in the website are not inclusive of taxes. 18% GST will be added on total amount if the customer needs the invoice for hired equipment.

  5. Usually company doesn’t provide any invoice for the hired equipment. But will provide to the customers who ask, in which taxes will be added.

 

  • Timings & Late returns:

  1. Rental period of each and every equipment will be different. Each equipment will be given as per day or per visit basis.

  2. Timings will be changed according to off season & busy days, wedding season. No fixed timings for whole year.

  3. Please ask company about the rental period of the hired equipment for that particular date every time you hire.

  4. If the customer fails to return the equipment on time before return time, then next day rental charges will be added. In such cases customer needs to pay the total per day/visit amount of that particular product.

  5. If the customer hires the equipment for 1 hour or for whole 1 day/visit, it will be charged as per day only and total day rental charges need to be paid by the customer. This is because our timings are calculated as “Per day or Per Visit” basis but not hourly basis.

 

 

  • Loss, theft, fraud/unauthorised work:

  1. Company has rights to follow up the customer through calls and messages. And customer need to respond for that.

  2. If any equipment is not received back even after 48 hours after rental end time and customer is not reachable and /or if we figure out that any of the details are fudged, we will be forced to initiate recovery proceedings including handing over the case to our legal & recovery advisors. A FIR will be filed and case will be handed over to cyber-crime. A 420 case will be booked. Also, services of a private investigator will be used to track down the customer and the equipment in resale markets / forums using serial number.

  3. Loss of item along with details of the customer and his photo with us will be published on our site, Facebook page, Twitter, other networks and media including newspapers if we deem that necessary.

  4. If any customer willingly exchanges our company owned products with their product and try to cheat us or found guilt, then company can file a case against that customer.

 

 

  • Data Responsibility:

  1. Company is not responsible for your footage. Customer need to copy the data before returning the equipment.

  2. We shall not be liable for Loss of footage from the recording media or any other reason whatsoever.

  3. Cards cannot be given back separately to copy the footage.

 

  • Ownership: Ownership of all the equipment’s all the times remains with CAPTURE CAMS.

Reach Us :

15-21-36 , S-11, Capture Cams, Ground Floor, Sai Vikram Towers, Beside Axis Bank, Chaithanya College, Pillar No - A 808, Main Road, near Kukatpally Metro Station, Balaji Nagar, Kukatpally, Hyderabad, Telangana 500072

Contact Us :

8328307830,

8886664071,

8886664072.

Mail Us :

capturecamshyd@gmail.com

Opening Hours :

24/7 service in 365 days

(might be closed early in some cases)

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All Rights Reserved.

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